Returns and exchange
How do I return my online order?
- O'La Parure's top priority is our customer satisfaction. You may return your Online order within 7 days after receipt.
- To return your order we welcome you to email us for the following steps.
- Please take the merchandise you wish to return in the original packaging, along with your proof of purchase.
Can I exchange my purchase?
- It is not possible to replace, nor exchange, returned products.
- Unwanted items would need to be returned per our returns policy.
- Please place a new online order for the correct product you need.
How much time do returns take to be processed?
- Once we receive your return package, we will process your return within 14 working days. You will receive an email notification once your return is processed.
- The refund transmission will depend on the guidelines of your financial institution and it may take up to 10 business days for the refund to be issued to the same payment method used to place the order.